Shipping

1. Shipping Rates

Free Shipping

    2. Made-to-Order Items

    Please note that all our items are made to order. This means that once you place an order, our team begins crafting your product specifically for you.

    3. Processing Time

    Typically, orders are processed within 48 hours (2 business days) of placing the order. However, please allow up to 5 business days for processing during peak seasons or high-demand periods.

    4. Shipping Duration

    Once your order has been processed and packaged, the shipping duration depends on your location:

    • Domestic Shipping (within USA): Typically takes 2-5 business days.
    • International Shipping (outside USA): Generally takes 5-10 business days.

    Please note that these timeframes are estimations and may vary based on factors such as customs clearance, local postal services, and unforeseen circumstances.

    5. Tracking Information

    Once your order has been dispatched, you'll receive a confirmation email containing your tracking number. This allows you to monitor the status of your shipment in real time.

    6. Delivery Address

    Kindly ensure that your shipping address is accurate and complete to avoid any delays or misplacements. We won't be held responsible for orders shipped to incorrectly provided addresses.

    7. Customs Duties and Taxes

    Please note that international orders may be subject to customs duties and taxes imposed by the destination country. Any additional charges incurred during customs clearance are the responsibility of the customer.

    8. Multiple Items

    If you've ordered multiple items, they may arrive in separate shipments to expedite delivery and ensure the fastest possible transit times.

    9. Communication

    Should you have any inquiries regarding your order, shipping status, or any other concerns, please don't hesitate to contact our customer support team. We're here to assist you every step of the way.

    10. Returns and Exchanges

    For information regarding returns, exchanges, or order cancellations, please refer to our Returns & Exchanges Policy.

    We sincerely appreciate your business and look forward to serving you again in the future. If you have any further questions or require assistance, please don't hesitate to reach out to us at contact@livingstonegifts.com.

    Sincerely,

    Stewart Livingston
    Living Stone Gifts